The Art of Process Improvement by Abdul A. Jaludi
The Art of Process Improvement is a high level strategic book aimed at leaders looking to cut expenses, improve employee morale and maximize profits. This book focuses on managing the process and creating a culture where quality, change, and innovation are encouraged and rewarded.
From the book:
Rather than bleeding a company quickly as in the first approach or slowly as in the second, companies which employ a process improvement philosophy stand out above the rest, are usually well known within the industry as leaders and endure for generations. Some of these are McDonald’s, Wal-Mart, Honda, Nestlé and a host of many others.
These companies don’t have to make any changes, as they are already efficient, well managed and continually adjust to market conditions as a normal business practice. These companies have a clear goal, which every employee understands and strives for as well as a process in place to continually adapt to changing conditions. In other words these companies practice and have become adept at it.
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